Reviews for independent shops
Most review tools hand you an average and call it insight. Verbatim keeps the words attached to the score, sorts them by what you can actually fix, and gets a reply out before the customer moves on.
No card. Works with your existing Google listing.
They remembered my dog's name before they remembered mine.
Best cortado in the neighbourhood. The line at 8am is a commitment.
Fine. Nothing wrong with it.
Waited twenty minutes for a sandwich that came out cold.
Closed early on a Sunday with no sign on the door.
2,364 reviews · Every one shown, including the ones you'd rather scroll past.
How it works
Three things, in order, done properly. There is no fourth thing.
Ask
Print a QR on receipts, add a line to the order email, or tap a card at the counter. The customer writes one sentence and picks a score. No account, no app, no eleven-question survey.
Read
Reviews land grouped by what people actually mention — wait times, a specific staff member, a dish that keeps disappointing. You see the pattern in a minute instead of scrolling for an hour.
Reply
Anything under four stars pings your phone. Reply from the notification, and it posts publicly under the review with your name on it. Nothing sends without you reading it first.
One thread, unedited
A two-star review is a customer who is still talking to you. This exchange took the owner ninety seconds and brought Marcus back eleven days later.
Waited twenty minutes for a sandwich that came out cold. Nobody said anything about a wait when I ordered.
Marcus — you're right, and the wait wasn't your problem to discover. Our press went down at five and we kept taking orders anyway. I've put a sign by the register for that. Your next sandwich is on us if you'll let us make it properly.
↓ 11 days later, same customer
Came back. Hot this time, and Dana remembered. Raising my rating.
Set up takes about ten minutes, most of which is printing the QR code.
Start collecting — free